Refund Policy

Learn about our refund and cancellation policies for platform services.

Last updated: December 15, 2024

At BouwMaster, we strive to provide excellent service to all our users. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.

Refund Eligibility

Refunds may be issued for premium subscriptions, advertising services, and other paid features under specific circumstances.

Refund Process

To request a refund, please contact our support team with your account details and reason for the refund request. We will review your request within 5 business days.

Refund Timeline

Approved refunds will be processed within 10-15 business days and credited back to your original payment method.

Non-Refundable Items

Some services, such as completed transactions and certain premium features, may not be eligible for refunds.

Need to Request a Refund?

Contact our support team to request a refund:

Email: support@bouwmaster.com

Phone: +31 (0) 20 123 4567

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM CET