Refund Policy
Learn about our refund and cancellation policies for platform services.
Last updated: December 15, 2024
At BouwMaster, we strive to provide excellent service to all our users. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.
Refund Eligibility
Refunds may be issued for premium subscriptions, advertising services, and other paid features under specific circumstances.
Refund Process
To request a refund, please contact our support team with your account details and reason for the refund request. We will review your request within 5 business days.
Refund Timeline
Approved refunds will be processed within 10-15 business days and credited back to your original payment method.
Non-Refundable Items
Some services, such as completed transactions and certain premium features, may not be eligible for refunds.
Need to Request a Refund?
Contact our support team to request a refund:
Email: support@bouwmaster.com
Phone: +31 (0) 20 123 4567
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM CET